Nastygramme to Kimpton Corporate

Dear Niki Leondakis; (COO of Kimpton Corporate)

My name is Christopher Harrington (Kimpton InTouch member: #########), and I would like to recount my recent unsatisfactory visits to two of your Boston area hotels: The Marlowe, in Cambridge, and the Onyx, in Boston proper on the dates October 1st 2010, through October 5th 2010.

( Very Long Letter inside )

Interestingly enough, there isn't an email address, or form for customer service. The only form on their website is a rather generic contact form to give feedback. I used that form, although with my letter weighing in at over 1,000 words, I decided that guessing the COO's email and sending it directly may also work. Why the COO? She's the only face I could find on their website even remotely related to customer service.

Nastygramme to Kimpton Corporate

Dear Niki Leondakis; (COO of Kimpton Corporate)

My name is Christopher Harrington (Kimpton InTouch member: #########), and I would like to recount my recent unsatisfactory visits to two of your Boston area hotels: The Marlowe, in Cambridge, and the Onyx, in Boston proper on the dates October 1st 2010, through October 5th 2010.

( Very Long Letter inside )

Interestingly enough, there isn't an email address, or form for customer service. The only form on their website is a rather generic contact form to give feedback. I used that form, although with my letter weighing in at over 1,000 words, I decided that guessing the COO's email and sending it directly may also work. Why the COO? She's the only face I could find on their website even remotely related to customer service.